FAQs

FAQs

How to remove oil-based paste ink: Hairspray is your best bet on this one! Lay the stain face down on a clean cloth or paper towel. Spray the back of the stain with an alcohol-based hairspray until it is wet and push the stain through the fabric, replacing the cloth or paper towel underneath as it absorbs the ink. Then, launder the garment as usual or take to a dry cleaner. For small marks, saturating with an alcohol-based hairspray and laundering as usual is probably sufficient.

To remove most stains from surfaces, Newell Brands recommends you try Amodex ink and stain remover, or you can order Amodex by telephone by contacting the Amodex Company @ 203-335-1255.
Newell Brands is proud to support the communities where we live, learn, work and play. While we wish we could support every worthwhile request, we tailor our giving to specific organizations in an effort to maximize our impact. At this time, we initiate all giving opportunities and do not accept unsolicited requests for support. Thank you for thinking of us.
To recognize hardness or softness of the lead, a drawing pencil will have a grade with the letter B or H and a number. B is a subjective indication of “blackness” and H is a subjective indication of “Hardness”. Drawing pencils are manufactured in “grades” from 9B to 9H, with 9B being the softest and 9H being the hardest. Therefore 9B would produce a very thick black line and the point would wear down extremely fast, while 9H would produce a very thin gray line, and hold a point much longer. HB is a theoretical middle point between 9B and 9H.
As a leading manufacturer of quality products, great care is put into the type of ingredients and formulations we use. Like you, we are also concerned about animal testing. Every effort is made to avoid such practices. While we do our best, we cannot guarantee that some of the third-party, indirect suppliers are as sensitive to this issue as we are. We do however strongly encourage our direct suppliers to work with their partners to avoid these practices.
We currently are not sponsoring any candidates or providing any scholarships.
For country of origin, please submit requests to [email protected]. In addition, country of origin information is available on product packaging.
Please contact a promotional products distributor such as 4imprint.com or qualitylogoproducts.com
Paper Mate offers green products in a few deferent ways: Recycled - Flexgrip® Ultra pens are made of 42% recycled materials and DryLine™ Grip Correction Tapes are made of 60% recycled materials. Upcycled - Paper Mate® has a partnership with Terracycle to change old pens and make them into new products.

Newell Brands stands behind its products and quality controls and guarantees complete customer satisfaction with your Paper Mate product purchased from us or one of our authorized sellers in the United States. If you are not satisfied with your new Paper Mate product, please fill out our contact us form and provide a description and photos of your product and we’ll work to make it right. You must make your request within 45 days of the date of purchase.


Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to the original, end-user purchaser in the United States.


How To Claim The Guarantee
To submit a Guarantee request, please fill out the contact us form. Please have information available regarding where and when you purchased your product, your reason for dissatisfaction, and proof of purchase. Please note that you may be asked to submit photo(s) of your product, provide proof of purchase, and provide other information to assist us in processing your request. You must submit your Guarantee request within 45 days of the date of purchase.


Guarantee Guidelines
Newell Brands reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Newell Brands concludes that the purchaser has abused the Satisfaction Guarantee. We may amend or terminate the Satisfaction Guarantee at any time without notice. If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at 1-877-724-8324.


Effective: February 1st, 2024