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<div class="bvseo-question-answer" data-questionid="6976796">
<h2 class="bvseo-question">
More of a suggestion than a question&hellip; I would love to see a package of these pens in purple ink, or ink refills for the purple pens. I use a lot of purple pens, and I really enjoy the Inkjoy retractable gel pens.
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<div class="bvseo-author">Asked by: Laurie7410</div>
<div class="bvseo-answer" data-answerid="7417267">
Hello. Thank you for reaching out to us. We value your suggestion and we will make sure we forward it to the concerned department for consideration. If your require further assistance, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-13</div>
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<div class="bvseo-question-answer" data-questionid="7008374">
<h2 class="bvseo-question">
I bought a package of these pens. But after writing a sentence, they stop working. Has anyone else experienced this?
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<div class="bvseo-author">Asked by: Nae-nae</div>
<div class="bvseo-answer" data-answerid="7417222">
Hello. Thank you for reaching out to us. We're sorry to hear that you're having trouble with the pens, and we understand how frustrating it can be when they stop writing after just a sentence. While this isn't the experience we want for our customers, we&rsquo;ve found that performance can sometimes improve by avoiding writing on shiny, smooth, or coated surfaces. Make sure the tip seal is completely removed, and try warming up the pen on a piece of scratch paper before use. If the pen doesn&rsquo;t start immediately, gently tap it on the paper to bring the ink forward. If your require further assistance, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-13</div>
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<div class="bvseo-question-answer" data-questionid="7008696">
<h2 class="bvseo-question">
Could I draw in details with a gel pen on an acrylic painting?
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<div class="bvseo-author">Asked by: Linda H</div>
<div class="bvseo-answer" data-answerid="7417217">
Hello. Thank you for reaching out to us. Yes, you can use Gel Pens to draw details on an acrylic painting, but there are a few things to keep in mind: Surface texture: Ensure the acrylic paint surface is smooth and fully dry, as uneven or textured surfaces might cause the pen to skip or not write smoothly. Ink adhesion: Gel ink may not adhere well to all types of acrylic paint, especially if the surface is glossy or heavily layered. You might want to test on a small area first to ensure it works. Sealing the artwork: If you're happy with the gel pen details, consider using a clear acrylic sealant to protect the ink and ensure it doesn&rsquo;t smudge or fade over time. If your require further assistance, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-13</div>
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<div class="bvseo-question-answer" data-questionid="7011735">
<h2 class="bvseo-question">
The package of 14 0.7 mm gel pens (Ink Joy) that I just bought are all dried out. How do I get them to write?
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<div class="bvseo-author">Asked by: Toothy Ruthy</div>
<div class="bvseo-answer" data-answerid="7417197">
Hello. Thank you for your feedback. We are very sorry to hear that the pens are not writing, this is not the experience we want you to have at all. Please make sure the tip seal has been removed and lightly tap the pens on your writing surface to bring the ink forward. If theses steps do not work, kindly return the pens to the retailer and they will be able to exchange them for you. If your require further assistance, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-13</div>
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<div class="bvseo-question-answer" data-questionid="6836794">
<h2 class="bvseo-question">
What colors are in the different smaller multi packs? 6 pack bold, 6 pack pastel, 6 pack multicolored, 4 pack candy pop, 4 pack retro, 4 pack tropical vacation?
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<div class="bvseo-author">Asked by: GKerbrat</div>
<div class="bvseo-answer" data-answerid="7267571">
Hello. Thank you for reaching out to us. We would like to kindly ask that you specify which pens exactly you would like information on. The pens that you asked the question under are the Paper Mate InkJoy Gel Pens, Retractable, Medium Point (0.7mm) and these do not have for example Candy Pop, Retro, Tropical vacation. Kindly clarify so that we can provide you with the correct information. Incase you are asking about our Flair pens, please see the information below as you might find it helpful: -Candy Pop Colors, Set of 6, Medium tip - Includes one each of Raspberry Fizz, Strawberry Lollipop, Salted Caramel, Gummy Green, Blueberry Bubblegum, and Grape Gumdrop. -Journaling Pack, Set of 12 - Includes one each of medium tip gummy green (mint green), lime, surf's up (turquoise), red, raspberry fizz, and orchid lei (pink), plus one each of ultra fine tip strawberry lollipop, tangerine, green, blueberry bubble gum, slate, and black. -Retro Colors, Set of 6 - Includes one each of Guava, Papaya, Yellow, Sky Blue, Blueberry Bubble Gum, and Lilac. -Retro Colors, Set of 12 - Includes one each of Marigold, Yellow, Lime, Gummy Green, Sky Blue, Scuba Dive, Papaya, Guava, Strawberry Lolipop, Raspberry Fizz, Lilac, and Blueberry Bubble Gum. -Tropical Colors, Medium Tip, Set of 6 - Includes one each of Guava, Papaya, Orchid Lei, Scuba Dive, Passion Fruit, and Surf's Up. -Tropical Colors, Medium Tip, Set of 12 - Includes one each of Guava, Papaya, Orchid Lei, Scuba Dive, Passion Fruit, Surf's Up, Black, Yellow, Green, Lime, Lilac, and Slate. -Tropical Colors, Medium Tip, Set of 24 - Includes one each of Black, Blue, Cranberry, Guava, Green, Lilac, Lime, Magenta, Mocha, Navy, Orchid Lei, Papaya, Passion Fruit, Pink, Plum, Pumpkin, Purple, Red, Scuba Dive, Slate, Sky Blue, Surf's Up, Tangerine, and Yellow. -Vivid Colors, Medium Tip, Set of 16 - Includes one each of Black, Blue, Green, Lilac, Lime, Magenta, Marigold, Navy, Olive, Pink, Plum, Purple, Red, Sky Blue, Tangerine, and Yellow. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-06-30</div>
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<div class="bvseo-question-answer" data-questionid="6807263">
<h2 class="bvseo-question">
Please offer refills. I love the pens and want to stop throwing out good pens just because they need more ink.
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<div class="bvseo-author">Asked by: Aim M.</div>
<div class="bvseo-answer" data-answerid="7257069">
I use many RED Inkjoy pens. Please make 4 or 6packs of RED available. Thank you.
<div class="bvseo-author">Answered by: Leee</div>
<div class="bvseo-pubdate">Date published: 2024-08-17</div>
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<div class="bvseo-question-answer" data-questionid="6729621">
<h2 class="bvseo-question">
Where to buy Refills for ink joy gel?
</h2>
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<div class="bvseo-author">Asked by: Trixie</div>
<div class="bvseo-answer" data-answerid="7181699">
Hi Kim, We appreciate your interest in obtaining refills for your Paper Mate InkJoy Gel Pens. Unfortunately, at the moment, refills are not available, and we do not have sufficient information on when they will be reintroduced to the market. We recommend checking our website for future updates on product availability. We apologize for any inconvenience this may cause and thank you for your understanding. If you have any more questions, please reach out to us via https://www.papermate.com/support/contact-us or call us at 1-800-346-3278 or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Have a nice day! Paper Mate Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-06-13</div>
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<div class="bvseo-question-answer" data-questionid="6721549">
<h2 class="bvseo-question">
Can I use these felt tip pens to write information on recordable blank cds?
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<div class="bvseo-author">Asked by: befoulmetalroosa</div>
<div class="bvseo-answer" data-answerid="7181683">
Hello, This product is designed for use on paper and is not suitable for application on acrylic or plastic surfaces. Additionally, please be aware that these pens are not permanent markers. If you have any more questions, please reach out to us via https://www.papermate.com/support/contact-us or call us at 1-800-346-3278 or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Have a nice day! Paper Mate Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-06-11</div>
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