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<div class="bvseo-question-answer" data-questionid="7573673">
<h2 class="bvseo-question">
Why don't these pens work? Brand new out of the package and only 2 out of the 6 work.
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<div class="bvseo-author">Asked by: veronica</div>
<div class="bvseo-answer" data-answerid="7932884">
Hello. Thank you for reaching out to us. We sincerely apologize for this inconvenience. We take your feedback seriously and we will make sure it is shared with the appropriate department for further review. To improve their performance, kindly avoid writing on shiny, smooth, or coated surfaces. Ensure the tip seal is completely removed and warm up the pen on scratch paper before use. If the pen doesn't start immediately, gently tap it on the paper to bring the ink forward. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-05-02</div>
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<div class="bvseo-question-answer" data-questionid="7472426">
<h2 class="bvseo-question">
What are the official names of all the colors in the 10 count brights pack?
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<div class="bvseo-author">Asked by: Jelly</div>
<div class="bvseo-answer" data-answerid="7917145">
Hello. Thank you for reaching out to us. The set of 10 includes one each of Strawberry, Yellow, Lime, Seafoam, Bright Blue, White, Aquamarine, Amethyst, Orange, and Pewter. If you have anymore questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-04-17</div>
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<div class="bvseo-question-answer" data-questionid="7231205">
<h2 class="bvseo-question">
My rollerball of the pens keeps falling out. I got the pack a few days ago at Office Depot, and for the blue and teal, the roller ball of the pen fell out twice. Maybe it's just this one package,I've bought another pack and hopefully, it won't happen
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<div class="bvseo-author">Asked by: Ellie</div>
<div class="bvseo-answer" data-answerid="7697088">
Hello, We recognize your disappointment in this product and apologize for any inconvenience it may have caused. For a more in-depth discussion about your experience, please contact us at 1-800-346-3278. Our team is here for you Monday through Friday, 9 am to 5 pm Eastern Time. Or via our contact form: https://www.papermate.com/support/contact-us Wishing you an excellent day! Regards, Paper Mate Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-02-10</div>
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<div class="bvseo-question-answer" data-questionid="7249328">
<h2 class="bvseo-question">
My pens don&rsquo;t work. I&rsquo;m so disappointed because I&rsquo;m a huge Paper Mate fan. These pens I bought for my daughter&lsquo;s project and now we can&rsquo;t do her project. I&rsquo;ve tried everything to get these pens to work. I&rsquo;m so disappointed please help.
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<div class="bvseo-author">Asked by: Amanda B</div>
<div class="bvseo-answer" data-answerid="7666425">
Hello, We're sorry to hear this! We&rsquo;d love to help&mdash;please reach out to us via https://www.papermate.com/support/contact-us so we can help you further. We&rsquo;re available Mon.-Fri. 9am &ndash; 8pm Eastern Time. Thank you! Paper Mate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-02-05</div>
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<div class="bvseo-question-answer" data-questionid="6850642">
<h2 class="bvseo-question">
I cannot get the ink to come out. is there a way to open the pen?
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<div class="bvseo-author">Asked by: Isa B</div>
<div class="bvseo-answer" data-answerid="7622003">
I have the same problem. The ink will not come out. I&rsquo;m so disappointed bc I&rsquo;m a huge papermate fan. None of my pens work. I&rsquo;ve tried and it just doesn&rsquo;t work. I&rsquo;m so frustrated this was for my daughters project!!!!
<div class="bvseo-author">Answered by: Amanda B</div>
<div class="bvseo-pubdate">Date published: 2025-01-04</div>
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<div class="bvseo-question-answer" data-questionid="6868914">
<h2 class="bvseo-question">
I can&rsquo;t find the price what is it?
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<div class="bvseo-author">Asked by: S456</div>
<div class="bvseo-answer" data-answerid="7284573">
Hello. Thank you for reaching out to us. Please follow this link https://www.papermate.com/pens/gel-pens/paper-mate-inkjoy-gel-bright%21-pens-medium-point-0.7mm/SAP_2196363.html and then click on the Tab that says Where To Buy to see the different retailers you can purchase from and their prices. Please note that prices differ from retailer to retailer. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-30</div>
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<div class="bvseo-question-answer" data-questionid="6847947">
<h2 class="bvseo-question">
Will there be more colors coming out soon or in the near future?
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<div class="bvseo-author">Asked by: Bekk</div>
<div class="bvseo-answer" data-answerid="7267350">
Hello. Thank you for reaching out to us. We will make sure to forward your request for more colors to the appropriate department for consideration. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-30</div>
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<div class="bvseo-question-answer" data-questionid="6821787">
<h2 class="bvseo-question">
Do they come in 0.5
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<div class="bvseo-author">Asked by: Danielle</div>
<div class="bvseo-answer" data-answerid="7245301">
Hello. Thank you for reaching out to PaperMate&reg;. We are very sorry to inform you that at the moment, our Paper Mate Inkjoy Gel Bright! Pens are available in 0.7mm only. However, we do have PaperMate&reg; InkJoy Gel Pens, Retractable in 0.5mm. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-30</div>
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