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<h2 class="bvseo-question">
One pen in a pack of two is faulty
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<div class="bvseo-author">Asked by: Judya</div>
<div class="bvseo-answer" data-answerid="8701239">
Hello Judy, Thank you for letting us know about your experience with the Paper Mate Profile Retractable Ballpoint Pens Pack. We&rsquo;re sorry to hear that one of the pens isn&rsquo;t performing as expected, as each pen is designed to provide smooth, reliable writing. Please know that your purchase is backed by our Product Guarantee, and you can learn more about how we can help at https://www.papermate.com/guarantee.html . We appreciate you bringing this to our attention and look forward to making it right. Please reach out to us via https://www.papermate.com/support/contact-us or call us at 1-800-346-3278 or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Stay safe! &mdash;Paper Mate Consumer Care
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-02-20</div>
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<div class="bvseo-question-answer" data-questionid="7003505">
<h2 class="bvseo-question">
I LOVE these pens, used them for at least ten years, but the only issue I have is that when the ink gets low it suddenly stops writing and I have to keep 'scribbling' the point until ink comes out again. Why does this happen and how can it be avoided???
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<div class="bvseo-author">Asked by: steve</div>
<div class="bvseo-answer" data-answerid="7417239">
Hello. Thank you for reaching out to us. It&rsquo;s great to hear that you love the pens and have been using them for so long! The issue you're describing is common with pens as they run low on ink. When the ink level gets low, the pen may not flow consistently because there&rsquo;s less ink available to keep the tip saturated. This can cause the pen to temporarily stop writing until the ink is redistributed or a bit of pressure is applied. To help avoid this issue, you can try the following: -Keep the Pen Horizontal: Store your pen horizontally to ensure the ink remains evenly distributed in the cartridge. -Use Regularly: Regular use helps maintain ink flow and prevents it from drying out at the tip. -Avoid Excessive Pressure: Applying too much pressure while writing can affect ink flow. Write with a gentle hand. If your require further assistance, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-02-20</div>
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