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<div class="bvseo-question-answer" data-questionid="7640361">
<h2 class="bvseo-question">
The change in design for the new version of a great product has resulted in an inferior product. The lead breaks easily and the image is too light. The old design was superior. Why was it changed?
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<div class="bvseo-author">Asked by: Angelo</div>
<div class="bvseo-answer" data-answerid="8003262">
Hi Angelo, Thanks for sharing your feedback&mdash;it&rsquo;s completely valid. The Paper Mate SharpWriter Mechanical Pencil was updated to improve affordability and reduce material waste while maintaining its disposable, twist-feed design. The core function&mdash;delivering a quick, budget-friendly writing option&mdash;remains the same, but the feel has changed. If you prefer a more durable mechanical pencil with darker output and stronger lead, Paper Mate&rsquo;s Clearpoint line or other 0.7 mm pencils with stronger grip and lead support might be a better match. For a deeper discussion about your experience, please contact us at 1-800-346-3278. Our team is here Monday through Friday, 9 am to 5 pm Eastern Time. Alternatively, you can use our contact form: https://www.papermate.com/support/contact-us Wishing you a wonderful day! Best, &mdash;Paper Mate Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-07-02</div>
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<div class="bvseo-question-answer" data-questionid="7627402">
<h2 class="bvseo-question">
How do you reload a new lead into the C1 0.5mm mechanical pencil? I can't see any bits that unscrew to put new lead into internal tube
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<div class="bvseo-author">Asked by: penden</div>
<div class="bvseo-answer" data-answerid="8003228">
Hi Penden, Thanks for your question. The Paper Mate SharpWriter isn&rsquo;t a refillable mechanical pencil&mdash;unlike standard mechanical pencils, it&rsquo;s designed as a disposable twist-feed pencil. It uses a spring-like tip that advances the lead when you twist the eraser end, but it can&rsquo;t be opened or reloaded with new lead. If you're asking about reloading the C1 0.5mm mechanical pencil, that&rsquo;s a different model&mdash;not the SharpWriter. For typical refillable 0.5mm pencils, here&rsquo;s how you usually reload them: 1. Pull off the eraser or top cap. 2. Drop 1&ndash;3 new 0.5mm HB leads into the inner tube. 3. Replace the eraser or cap. 4. Click to advance the lead. If your specific C1 model has a unique mechanism and you're not seeing how it opens, feel free to share the photo&mdash;some minimalist designs hide the refill point in unusual ways. For further assistance, please call us at 1-800-346-3278. Our support team is available Monday through Friday, from 9 am to 5 pm Eastern Time. Alternatively, you can reach us through our contact form: https://www.papermate.com/support/contact-us Have a wonderful day! Kind regards, &mdash;Paper Mate Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-07-02</div>
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<div class="bvseo-question-answer" data-questionid="7605667">
<h2 class="bvseo-question">
Please. I&rsquo;m begging you. Bring back the old version of the pencil. The lead is worse. The eraser is worse. I have to switch to the Bic until the old ones are back. I&rsquo;ve been using them for over 30 years. Will you please bring it back?
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<div class="bvseo-author">Asked by: Murray</div>
<div class="bvseo-answer" data-answerid="7973611">
Hello, We are sorry to hear that the SharpWriter Mechanical Pencils are not working as well as expected. This is not the experience we would like you to have with our products. We appreciate your feedback, it is valuable, and we'll be sure to share it with our product development team. If you require assistance, please reach out to us via our official &quot;Contact Us&quot; website. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Paper Mate Consumer Care.
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-06-09</div>
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<div class="bvseo-question-answer" data-questionid="7601826">
<h2 class="bvseo-question">
Are these manufactured (made) in the USA?
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<div class="bvseo-author">Asked by: suef</div>
<div class="bvseo-answer" data-answerid="7954126">
Hello. Thank you for reaching out to us. Our Paper Mate SharpWriter Mechanical Pencils, 0.7mm are manufactured in the USA. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-05-22</div>
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<div class="bvseo-question-answer" data-questionid="7573871">
<h2 class="bvseo-question">
New pencil are NOT THE SAME. They do not write like they used to. Lead is not as dark. I have to write over what I write to make it show up.
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<div class="bvseo-author">Asked by: Teresa</div>
<div class="bvseo-answer" data-answerid="7932872">
Hello. Thank you for reaching out to us. We sincerely apologize for this inconvenience. We take your feedback seriously and we will make sure it is shared with the appropriate department for further review. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-05-02</div>
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<div class="bvseo-question-answer" data-questionid="7481970">
<h2 class="bvseo-question">
Are you considering bringing back the original design and quality of this pencil? I have been buying Papermate pencils for decades and will not spend my money on these cheap dupes. Also, 2nd the question regarding reviews being closed. Interesting
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<div class="bvseo-author">Asked by: Rysc</div>
<div class="bvseo-answer" data-answerid="7917069">
Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and we will make sure your request is forwarded to the appropriate department. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-04-30</div>
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<div class="bvseo-question-answer" data-questionid="7481972">
<h2 class="bvseo-question">
Why do you still have the original pencils pictured as what you&rsquo;re selling? That is false advertisement.
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<div class="bvseo-author">Asked by: Rysc</div>
<div class="bvseo-answer" data-answerid="7917056">
Hello. Thank you for reaching out to us. We apologize for the inconvenience caused. Please note that we value your feedback and it will be forwarded to the appropriate department for further review. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-04-17</div>
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<div class="bvseo-question-answer" data-questionid="7174970">
<h2 class="bvseo-question">
Why did they change it?! I'm so disappointed in the new version. I would rather pay more for the original than ever buy this new version again. The lead is too hard, the case is ugly and it feels cheap.
</h2>
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<div class="bvseo-author">Asked by: DCgirl</div>
<div class="bvseo-answer" data-answerid="7855003">
The new ones are cheap dupes of the original!
<div class="bvseo-author">Answered by: Rysc</div>
<div class="bvseo-pubdate">Date published: 2025-04-06</div>
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