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<div class="bvseo-question-answer" data-questionid="6954856">
<h2 class="bvseo-question">
Why did you ruin a pencil so many people loved???!!! I've used them for years and loved them. You had many fans, but now the lead is too hard and it won't write smoothly, and leaves a pale impression. I just bought a box of 36 and they're useless.
</h2>
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<div class="bvseo-author">Asked by: Sylla</div>
<div class="bvseo-answer" data-answerid="7417317">
Hello. Thank you for reaching out to us. We&rsquo;re truly sorry to hear about your dissatisfaction with the Paper Mate SharpWriter Mechanical Pencils. We understand how disappointing it can be when a product you&rsquo;ve loved for years no longer meets your expectations. Your feedback about the lead hardness and writing performance is important to us, and we will make sure it&rsquo;s shared with our product development team. We&rsquo;re committed to delivering products that our customers love and rely on, and your comments will help us address these concerns. If your require further assistance, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-13</div>
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<div class="bvseo-question-answer" data-questionid="6955025">
<h2 class="bvseo-question">
Why did PaperMate change a perfectly good product? The SharpWriter used to be the perfect pencil; now the lead is harder, and the eraser doesn&rsquo;t work well. And the color is awful. Please change it back, or you will lose this customer and many others.
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<div class="bvseo-author">Asked by: SuzMcc</div>
<div class="bvseo-answer" data-answerid="7417311">
Hello. Thank you for reaching out to us. We are very sorry to hear that the lead and eraser on our Paper Mate SharpWriter Mechanical Pencils did not meet your expectations, this is not the experience we want for you at all. Your feedback about the lead hardness, eraser quality, and color is important, and we&rsquo;ll make sure it&rsquo;s passed along to the team responsible for product development. We&rsquo;re committed to delivering quality products that meet our customers' expectations, and your comments will help us in evaluating any necessary improvements. If your require further assistance, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-13</div>
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<div class="bvseo-question-answer" data-questionid="6957411">
<h2 class="bvseo-question">
A new color case is fine, but the new lightness of the lead is not. In fact, for a year or so it's been too light. Is Paper Mate planning on changing back to the darker lead? Not just annoying, now unusable.Sharp Writer user since '86, is this the end?
</h2>
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<div class="bvseo-author">Asked by: Bruce</div>
<div class="bvseo-answer" data-answerid="7417303">
Hello. Thank you for reaching out to us. We are very sorry to hear that the color of the lead did not meet your expectations, this is not the experience we want for you at all. We value your feedback and we will make sure to forward it to the appropriate department for further review. If your require further assistance, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-13</div>
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<div class="bvseo-question-answer" data-questionid="6898385">
<h2 class="bvseo-question">
WHY HAVE YOU CHANGED THE COLOR OF THE SHARPWRITER IT LOOKS DISGUSTING AND THE ERASER IS UNUSABLE PLEASE CHANGE IT BACK!!!!!!! PLEASE CHANGE IT ALL BACK
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<div class="bvseo-author">Asked by: Parker Z</div>
<div class="bvseo-answer" data-answerid="7401921">
Agreed! The new color is awful!
<div class="bvseo-author">Answered by: Julie</div>
<div class="bvseo-pubdate">Date published: 2024-09-12</div>
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<div class="bvseo-question-answer" data-questionid="6898271">
<h2 class="bvseo-question">
PLEASE CHANGE THEM BACK THEY LOOK AND FEEL TERRIBLE NOW
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<div class="bvseo-author">Asked by: Parker Z</div>
<div class="bvseo-answer" data-answerid="7320154">
Hi Parker. Thank you for your feedback. We are very sorry to hear that we have not met your expectations. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-12</div>
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<div class="bvseo-question-answer" data-questionid="6905837">
<h2 class="bvseo-question">
Why have you changed the #2 pencil to the equivalent of #3? When you made the yellow outside shade darker, you changed the content , and its darkness is unacceptable.
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<div class="bvseo-author">Asked by: Puzzle-nut</div>
<div class="bvseo-answer" data-answerid="7320148">
Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-06-26</div>
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<div class="bvseo-question-answer" data-questionid="6832114">
<h2 class="bvseo-question">
Why have you made a the non-stop HB mechanical pencils basically unusable? I have used these daily for years, please change them back or you will loose this customer!
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<div class="bvseo-author">Asked by: Schweb</div>
<div class="bvseo-answer" data-answerid="7258507">
Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-06-13</div>
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<div class="bvseo-question-answer" data-questionid="6837111">
<h2 class="bvseo-question">
How do you reload it? Every time I try it either breaks or gets pushed back up into the pencil barrel
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<div class="bvseo-author">Asked by: cals</div>
<div class="bvseo-answer" data-answerid="7258492">
Hello. Thank you for reaching out to us. To advance the lead, please twist the tip carefully. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-12</div>
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