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<h2 class="bvseo-question">
How do you fix the eraser on a clearpoint #2 .7 mm mechanical pencil when it won't screw up or down?
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<div class="bvseo-author">Asked by: Kay29</div>
<div class="bvseo-answer" data-answerid="8271606">
Hello Kay, Thank you for reaching out about your Paper Mate Clearpoint Mechanical Pencil. If the eraser won&rsquo;t screw up or down, try removing it completely and gently clearing any bits of lead dust or debris from the eraser barrel, as buildup can block the mechanism. Once clean, reinsert the eraser and twist it slowly to re-engage the threads. If it still doesn&rsquo;t move smoothly, our Consumer Care team can help with further troubleshooting or replacement options. Please reach out to us via https://www.papermate.com/support/contact-us or call us at 1-800-346-3278 or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Have a nice day! &mdash;Paper Mate Consumer Care
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-10-21</div>
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<div class="bvseo-question-answer" data-questionid="7806746">
<h2 class="bvseo-question">
My pencil lead sometimes spits out short lead that can still be used, Is there any way to fix this? Usually I have to spend another 60 seconds putting it back in and it wastes time in my tutoring lessons :(
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<div class="bvseo-author">Asked by: Jadeniscool</div>
<div class="bvseo-answer" data-answerid="8180329">
Hello, Thank you for your question. If the lead of a mechanical pencil falls out, it may be due to improper loading or using incorrect lead. To properly load leads, remove the cap and eraser to access the reservoir. Additionally, make sure to use full, new leads that are evenly calibrated. If the lead is not advancing, twist the top of the pencil clockwise until it stops, and then press the lead back into the pencil before releasing the top. This should help in securing the lead properly. If you have more questions, or you need assistance, please reach out to us via the &quot;Contact Us&quot; form on our official website. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Paper Mate Consumer Care.
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-09-12</div>
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<div class="bvseo-question-answer" data-questionid="7339081">
<h2 class="bvseo-question">
I am not able to refill the clear print .7mm pencil. After trying other brands I even bought Paper mate .7 lead refills and it still does not work. Very frustrating. The lead will not feed into the tip of the pencil or pushes back into the tip.
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<div class="bvseo-author">Asked by: Jill</div>
<div class="bvseo-answer" data-answerid="7797893">
Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused, please try the steps below: - Check for Jammed Lead: Remove any remaining lead from the pencil by clicking the advance button several times while gently shaking the pencil upside down. - Insert and click to advance the lead while holding the pencil upside down. - Ensure the tip is secure&mdash;if the lead pushes back, the clutch may not be gripping properly. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-02-25</div>
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<div class="bvseo-question-answer" data-questionid="6763669">
<h2 class="bvseo-question">
Is the lead in these pencils nontoxic and graphite
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<div class="bvseo-author">Asked by: KAMc</div>
<div class="bvseo-answer" data-answerid="7197020">
Hello, Thank you for reaching out to us and sincerely apologize for any inconvenience caused. The lead in these mechanical pencils is actually graphite, not the toxic metallic element lead. Graphite and clay are the typical materials used in pencil cores, and they are considered non-toxic. Moreover, please feel free to contact us directly so we can further assist you with your concern. You can reach us via our official website Paper Mate or through LiveChat during our operating hours, Monday to Friday, from 9 am to 5 pm Eastern Time. Wishing you a wonderful day. Paper Mate Consumer Care
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-03-15</div>
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<div class="bvseo-question-answer" data-questionid="6764053">
<h2 class="bvseo-question">
Is the lead in these pencils non-toxic? What to do if get poked with pencil and lead enters under skin?
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<div class="bvseo-author">Asked by: Keisha</div>
<div class="bvseo-answer" data-answerid="7197010">
Thank you for reaching out to us and sincerely apologize for any inconvenience caused. The lead in these mechanical pencils is actually graphite, not the toxic metallic element lead. Graphite and clay are the typical materials used in pencil cores, and they are considered non-toxic. If you get poked by the pencil and a fragment of graphite gets lodged under your skin, here is what you should do: 1- Do Not Panic: Remember that graphite is non-toxic, so it does not pose a poisoning risk. 2- Clean the Area: Wash the area with mild soap and warm water to prevent infection. 3- Sterilize: Use rubbing alcohol or hydrogen peroxide on the affected area after washing. 4- Remove Visible Fragments: If there are any large, visible fragments that are easy to access, you might carefully attempt to remove them with sanitized tweezers. Take care not to push the fragment deeper or cause further injury. 5- Seek Medical Attention if Necessary: If the fragment is deeply embedded, or if the wound is bleeding excessively and does not stop, seek medical attention. Do not attempt to remove deeply embedded fragments yourself. 6- Monitor the Wound: Keep an eye on the wound for signs of infection, such as redness, swelling, or pain. If any of these symptoms occur, consult a healthcare professional. Moreover, please feel free to contact us directly so we can further assist you with your concern. You can reach us via our official website Paper Mate or through LiveChat during our operating hours, Monday to Friday, from 9 am to 5 pm Eastern Time. Thank you and please stay safe! Consumer Care
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-03-15</div>
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<div class="bvseo-question-answer" data-questionid="6688661">
<h2 class="bvseo-question">
can you refill the LEAD?
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<div class="bvseo-author">Asked by: Barb</div>
<div class="bvseo-answer" data-answerid="7182758">
Hello! Thank you for your question. To load refills to your Clearpoint Mechanical Pencils, unscrew the top of the barrel (colored part of the pencil) and insert the new lead. Screw the top portion of the barrel back. Click the pencil a few times to advance the lead. If you require our assistance in the future, don't hesitate to get in touch with us directly. Have a great day!
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-10-21</div>
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<div class="bvseo-question-answer" data-questionid="6743247">
<h2 class="bvseo-question">
Does PaperMate sell or know of any eraser refills for this kind of pencil? I don't want to be wasteful and buy a whole new pencil if I can just replace the eraser part. Thank you!
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<div class="bvseo-author">Asked by: Lilly</div>
<div class="bvseo-answer" data-answerid="7181646">
Hi Lilly, We appreciate your interest in our products. Unfortunately, the Jumbo eraser refill is not available individually and is only available together with the new set of pencils. Please rest assured that your feedback will be forwarded to our management team for possible consideration of producing packs of jumbo eraser refills individually in the future. Thank you! Newell Brands Office Products
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-08-27</div>
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<div class="bvseo-question-answer" data-questionid="6471281">
<h2 class="bvseo-question">
How do I add lead to the pencil
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<div class="bvseo-author">Asked by: Stew</div>
<div class="bvseo-answer" data-answerid="6935741">
Hi, Stew. To load refills to your Clearpoint Mechanical Pencils, unscrew the top of the barrel (colored part of the pencil) and insert the new lead. Screw the top portion of the barrel back. Click the pencil a few times to advance the lead. Have a great day!
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-03-10</div>
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