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<div class="bvseo-question-answer" data-questionid="8306790">
<h2 class="bvseo-question">
I did put the refill lead in both pencils and neither are worth anything now because I click the button and no lead comes out . Both pencils are doing the same thing to me. I paid six dollars for.
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<div class="bvseo-author">Asked by: Jenn80</div>
<div class="bvseo-answer" data-answerid="8713657">
Hello. Thank you for sharing your experience with the Paper Mate Clearpoint Mechanical Pencil. We&rsquo;re sorry to hear that both pencils are not advancing the lead, that&rsquo;s certainly frustrating. A few quick troubleshooting steps may help resolve the issue: - Check the lead size: Make sure the refill lead matches the pencil size (for example, 0.5mm or 0.7mm). Using the wrong size can prevent proper advancement. - Avoid overfilling: Too much lead inside the barrel can cause jamming. Try removing the extra pieces and reinserting just 2 sticks. - Clear a possible jam: Remove the eraser and use a thin pin or straightened paperclip to gently clear the tip opening. - Reinsert the lead properly: After clearing, insert a small amount of lead and click a few times while holding the pencil tip downward. If both pencils continue to malfunction after these steps, there may be a defect. In that case, we recommend contacting us directly with your receipt for assistance. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-03-04</div>
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<div class="bvseo-question-answer" data-questionid="7254820">
<h2 class="bvseo-question">
i love the clear point pencils however I have some issues -- I cannot figure out how to add new lead -- I think I am going to give up buying these pencils -- sadly I throw out the pencils and donate the lead refills
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<div class="bvseo-author">Asked by: barb</div>
<div class="bvseo-answer" data-answerid="7667773">
Hello. Thank you for reaching out to PaperMate&reg;. To refill the lead on our Paper Mate Clearpoint Mechanical Pencils, please carefully pull up the colored eraser cap to remove it and then insert your lead. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-08-12</div>
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<div class="bvseo-question-answer" data-questionid="6826164">
<h2 class="bvseo-question">
Anyone know who to contact selling the erasers. NOT having the erasers to replace makes it an ecology issuer and adding more plastic to the oceans and landfills. Who do we contact on their &ldquo;team&rdquo; to have them make and sell refills?
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<div class="bvseo-author">Asked by: Jobieoh</div>
<div class="bvseo-answer" data-answerid="7248775">
Hello. Thank you for reaching out to PaperMate&reg;. We sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback and it has been forwarded to the concerned department for further review and consideration. Thank you for your patience. If you have any more questions/feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-29</div>
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<div class="bvseo-question-answer" data-questionid="6825938">
<h2 class="bvseo-question">
how to refill lead.
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<div class="bvseo-author">Asked by: Aries18</div>
<div class="bvseo-answer" data-answerid="7248745">
Hello. Thank you for reaching out to PaperMate&reg;. To refill the lead on our Paper Mate Clearpoint Mechanical Pencils, please carefully pull up the colored eraser cap to remove it and then insert your lead. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-18</div>
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<div class="bvseo-question-answer" data-questionid="6246573">
<h2 class="bvseo-question">
How do I refill my erasers? I like the pencil but I need more erasers.
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<div class="bvseo-author">Asked by: Keegdawn03</div>
<div class="bvseo-answer" data-answerid="6740674">
Hi, Keegdawn03. The eraser refills of the PaperMate Clearpoint Mechanical Pencil Sets are not available individually and can only be purchased inside our sets. Have a nice day!
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-04-01</div>
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<div class="bvseo-question-answer" data-questionid="5977522">
<h2 class="bvseo-question">
how to reload
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<div class="bvseo-author">Asked by: Norm82</div>
<div class="bvseo-answer" data-answerid="6495378">
In order for you to reload the Mechanical Pencil. Gently pull out the eraser on the case and put the lead refills to the barrel.
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-27</div>
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<div class="bvseo-question-answer" data-questionid="5844997">
<h2 class="bvseo-question">
I have used your Clearpoint mechanical pencils for several years, and I have been very happy with them. I find that the pencils out last the erasers. Can you buy replacement erasers without having to buy extra pencils?
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<div class="bvseo-author">Asked by: Willyum</div>
<div class="bvseo-answer" data-answerid="6377682">
Hi, Willyum. Glad to hear you are satisfied with our Clearpoint Mechanical Pencils. In regard to eraser refills, they are currently not available for individual purchase. For future consideration, we'll inform our team that you want to purchase erasers separately. We appreciate your continued support!
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-27</div>
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<div class="bvseo-question-answer" data-questionid="5560806">
<h2 class="bvseo-question">
Why does the led for my mechanical pencil keep coming out?
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<div class="bvseo-author">Asked by: Brooklyn</div>
<div class="bvseo-answer" data-answerid="6207599">
Hi, Brooklyn. Thanks for sharing your experience with Paper Mate. We are sorry to hear that the lead of your Clearpoint Mechanical Pencil keeps coming out. Please contact Paper Mate directly, so we can have it resolved. Looking forward to assisting you.
<div class="bvseo-author">Answered by: Papermate® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-03-10</div>
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