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<div class="bvseo-question-answer" data-questionid="7051450">
<h2 class="bvseo-question">
The mechanism to twist the eraser in and out is stuck
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="7453484">
Hello. Thank you for reaching out to us. We are sorry to hear that the plunger of your Clearpoint Mechanical Pencil is stuck. Kindly reach out to us directly so that we can assist you further. If you have any more feedback, please do not hesitate to reach out. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-10-04</div>
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<div class="bvseo-question-answer" data-questionid="7010880">
<h2 class="bvseo-question">
How to refill eraser
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<div class="bvseo-author">Asked by: Bob28</div>
<div class="bvseo-answer" data-answerid="7417207">
Hello. Thank you for reaching out to us. To refill the eraser in a Paper Mate Clearpoint Mechanical Pencil (0.5mm, HB #2 lead), follow these steps: -Gently pull out the used eraser from the top of the pencil. -Insert a new eraser -Take a replacement eraser and insert it into the opening at the top of the pencil where the old one was. -Push the eraser in fully -Press it down until it fits securely. It should be snug but still able to be twisted up when needed. If your require further assistance, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! PaperMate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-19</div>
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<div class="bvseo-question-answer" data-questionid="6811059">
<h2 class="bvseo-question">
I can't unscrew the barrel from the colored portion of the pencil to refill it. Do I have a defective pencil?
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<div class="bvseo-author">Asked by: alexsandra9000</div>
<div class="bvseo-answer" data-answerid="7234213">
Hello. We're sorry to hear about the difficulty you're experiencing with your pencil. It sounds like there may be a slight issue with the assembly, but don't worry, it's likely not defective. Sometimes, the barrel can be tightly screwed onto the colored portion to ensure a secure fit. Here are a few steps you can try to unscrew the barrel: Hold the colored portion firmly in one hand and the barrel in the other. Apply gentle pressure while twisting the barrel counterclockwise. If it's still difficult to unscrew, try using a rubber grip or a piece of rubber to get a better grip on both parts. If you have any more questions or need further assistance, please don't hesitate to reach out to us via our official &quot;Contact Us&quot; https://www.papermate.com/support/contact-us. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Paper Mate Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-16</div>
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<div class="bvseo-question-answer" data-questionid="6784878">
<h2 class="bvseo-question">
Thank you for the size of the erasers in these pencils, however, WHERE CAN I PURCHASE REFILLS? If not from you, then I may switch to a different pencil. Please advise.
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<div class="bvseo-author">Asked by: EraserGirl</div>
<div class="bvseo-answer" data-answerid="7216465">
Hello. Thank you for reaching out to us. We are sorry to inform you that eraser refills are not available for individual purchase and they are only available in sets together with the new mechanical pencils. We will make sure to raise this to our management team for possible consideration. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Papermate&reg; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-07-28</div>
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<div class="bvseo-question-answer" data-questionid="6766603">
<h2 class="bvseo-question">
How do you refill the lead? Only from the tip?
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<div class="bvseo-author">Asked by: Marty63</div>
<div class="bvseo-answer" data-answerid="7202448">
Hello Marty63, Yes, you can refill it from the tip. I hope it helps. Have a wonderful day, -Paper Mate Care.
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-07-18</div>
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<div class="bvseo-question-answer" data-questionid="6720875">
<h2 class="bvseo-question">
how do i refill the pencil lead? tried diff way to open just no way. please help
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<div class="bvseo-author">Asked by: amelia</div>
<div class="bvseo-answer" data-answerid="7182564">
Hi! Thank you for your question. To refill the lead of Paper Mate Clearpoint Mechanical Pencil, unscrew the top of the barrel (colored part of the pencil) and insert the new lead. Screw the top portion of the barrel back. Click the pencil a few times to advance the lead. If you require our assistance in the future, don't hesitate to get in touch with us directly. Wishing you a great day!
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-19</div>
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<div class="bvseo-question-answer" data-questionid="6726879">
<h2 class="bvseo-question">
How do you lock the eraser once you turn it out. Everytime I try to erase with it, it turns and goes back in.
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<div class="bvseo-author">Asked by: Pencil me in</div>
<div class="bvseo-answer" data-answerid="7181975">
Hello! Thanks for reaching out to us. We will be more than happy to answer your question! To secure the eraser after extending it, hold the eraser in place while you erase. This prevents it from retracting back into the pen during use. By applying gentle pressure and maintaining a steady grip on the eraser as you erase, you should be able to prevent it from turning and retracting prematurely. If you have any more questions, please reach out to us via our official PaperMate&copy; &quot;Contact Us&quot; website or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you and please stay safe! Dina PaperMate&copy; Consumer Care
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-03-17</div>
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<div class="bvseo-question-answer" data-questionid="6746408">
<h2 class="bvseo-question">
I am looking for replacement erasers, what is the size of the eraser?
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<div class="bvseo-author">Asked by: Heather</div>
<div class="bvseo-answer" data-answerid="7181563">
Hi! We appreciate your interest in our products. We will be more than happy to answer your question! The Paper Mate Clearpoint Mechanical Pencil Sets, 0.5mm, HB #2 Lead eraser size is &lrm;0.3 x 0.3 x 3.2 inches. If you have any more questions, please reach out to us via the Contact Us form https://www.papermate.com/support/contact-us. Thank you! Newell Brands Office Products
<div class="bvseo-author">Answered by: Paper Mate Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-03-29</div>
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