Questions

How do I remove pen stains from clothes?

Is there a refill for my pen/pencil?

Where can I request donation information?

What are the different lead hardnesses and what do they mean?

Are products tested on animals?

Where can I inquire about Scholarship/Sponsorship information

Where can I submit my new product ideas?

How do I refill the PhD Mechanical Pencil?

Where can I obtain the Country of Origin for products?

Can I have pen/pencils Imprinted?

Do you have any environmentally friendly products?

Who can I contact for Warranty/Guarantee information?

Answers

How do I remove pen stains from clothes?

How to remove oil Based Paste Ink: Hairspray is your best bet on this one! Lay the stain face down on a clean cloth or paper towel. Spray the back of the stain with an alcohol-based hairspray until it is wet and push the stain through the fabric, replacing the cloth or paper towel underneath as it absorbs the ink. Then, launder the garment as usual or take to a dry cleaner. For small marks, saturating with an alcohol-based hairspray and laundering as usual is probably sufficient.
To remove most stains from surfaces, Newell Rubbermaid recommends you try Amodex ink and stain remover, or you can order Amodex by telephone by contacting the Amodex Company @ 203-335-1255.

Is there a refill for my pen/pencil?

Yes, please see our pencil refills, pen refills, and InkJoy refills charts.

Where can I request donation information?

For donation inquiries, please contact our Consumer Affairs Department at 800-346-3278.

What are the different lead hardnesses and what do they mean?

To recognize hardness or softness of the lead, drawing pencil will have grade with letter B or H and number. B is a subjective indication of “blackness” and H is a subjective indication of “Hardness”. Drawing pencils are manufactured in “grades” from 9B to 9H, with 9B being the softest and 9H being the hardest. Therefore 9B would produce a very thick black line and the point would wear down extremely fast, while 9H would produce a very thin gray line, and hold a point much longer. HB is a theoretical middle point between 9B and 9H.

Are products tested on animals?

As a leading manufacturer of quality products, great care is put into the type of ingredients and formulations we use. Like you, we are also concerned about animal testing. Every effort is made to avoid such practices. While we do our best, we cannot guarantee that some of the third-party, indirect suppliers are as sensitive to this issue as we are. We do however strongly encourage our direct suppliers to work with their partners to avoid these practices.

Where can I inquire about Scholarship/Sponsorship information

We currently are not sponsoring any candidates or providing any scholarships.

Where can I submit my new product ideas?

New ideas must be routed through Newell Rubbermaid's on-line Technology Portal. Please go to our website, located under "Do Business With Us", which is under the "Our Company" tab on the home page.

How do I refill the PhD Mechanical Pencil?

To refill your PhD Multi Pen just unscrew barrel at grip area (squeeze grip & turn barrel counter clockwise), pull out empty refill or lead tube, replace refill (for pencil, place no more than two 0.5mm leads in lead tube and replace) by pushing it firmly into the empty slot, reattach grip to barrel. To refill PhD MP, remove eraser housing unit and drop no more than 3 pieces of lead in shaft of pencil. Replace eraser housing unit and click pencil 5-10 times to advance lead.

Where can I obtain the Country of Origin for products?

For country of origin, please submit requests to countryoforigin@newellco.com. In addition, country of origin information is available on product packaging.

Can I have pen/pencils Imprinted?

To order writing instruments with imprint you can contact Business to Business Department.

There are three ways to contact Customer Service:
Phone: 800.356.9466
Fax: 800.711.5757
Email: b2b.custserv@sanford.com

Do you have any environmentally friendly products?

Paper Mate offers green products in three deferent ways:
Recycled - Paper Mate Write Bros.pens made of 80% recycled materials, Flex Grip Ultra pens are made of 55% recycled materials, Earth Write wooden case pencil made of 100% recycled cedar wood and Dry Line Grip Correction Tape made of 67% recycled materials. Upcycled - Paper Mate partnership with Terracycle program changes old pens and make them into new products.

Who can I contact for Warranty/Guarantee information?

Newell Rubbermaid Guarantees complete customer satisfaction and replacement. If your new Paper Mate product does not perform properly, please return for replacement.
In the United States, return to: Newell Rubbermaid, L.P. 2707 Butterfield Road, Oak Brook, Illinois 60523, Attn: Consumer Affairs.